A live chat is one of the many ways of communication offered by some hosting providers as a part of their support service. Depending on the supplier, the chat can be used for billing, pre-sales and/or technical assistance. This method of communication is faster than a support ticket and it will make it much less likely to misspell or misunderstand a word as compared to a telephone call with a representative. In addition, when the trouble that you have requires some time to be examined and taken care of, you are able to do something else in the meantime rather than just waiting, as you'd have to do if you call. Also, you can take advantage of a live chat assistance service absolutely free as long as you have web access even when your website hosting provider is situated in another country and they don't have a local phone number that you can call.
Live Chat Support in Shared Web Hosting
As we consider the fact that numerous troubles are easily resolved when you speak to a live person, we provide a live chat service for all our prospective and existing clients. Our chat is available every single day and our support agents will assist you with a wide range of questions and issues. If you are not our client yet, you are able to learn more about our shared web hosting packages and the web hosting environment in general to make sure that your web sites will function efficiently on our servers. In case you already have an account and you have some questions or you have any kind of issues with any of our services, you will be able to join us on the live chat and we will supply you with the needed details or help you troubleshoot the issue. You will need to open a support ticket for certain issues that need longer time or the assistance of a sysadmin, but for the majority of basic problems you will get help right away.
Live Chat Support in Semi-dedicated Hosting
We supply live chat support as a part of our services, which means that whenever you have any questions for our Linux semi-dedicated hosting packages, you will be able to talk with our customer care team whenever you need regardless if you've already purchased your account or not. In general, the chat service is intended for billing, pre-sales and common questions and issues, but we will assist you with quite a few technical questions as well. We can help you select the right package for your sites if you don't have an account yet, we can reply all the billing questions or issues you have or we can help you with installing your new email address on your personal computer or smart phone - all the abovementioned will be done quickly because our live chat service is accessible all the time, every day. No matter when you need assistance, you can talk with a representative and save a long time.