One-Hour Response Guarantee
Know much more about the 1-hour response time guarantee and just how you, as the client, may benefit from it.
If you ever have any enquiries with regards to the hosting service or if you encounter a problem with your sites, you will have to get in touch with the respective hosting company’s client support team. It may not matter how promptly they will respond when you have a general query, but an issue like a faulty software application update, for example, may result in your site becoming broken or unavailable on the Internet. And the longer you have to wait for the support team to lend a hand, the longer the website will be down. If you offer services or goods online, any downtime will influence your website in an adverse way and you can lose current or potential customers. Lots of hosting providers, particularly resellers, reply to support tickets and e-mails within twenty four hours, but in the digital era that is much too long, as clients will hardly ever come back to a site that is not functioning correctly over prolonged periods.
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One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed maximum reply time for any helpdesk ticket that you open or any email that you write is just sixty minutes, even in case you contact us on weekends and official holidays. Whatever the essence of your question or problem might be, we will lend you a helping hand instantly and will supply you with the needed info to sort out any problem with your websites. The actual reply time commonly does not exceed 15 to 20 minutes, which goes to say that you can forget about waiting for hours to get an issue fixed or what is even worse – waiting one whole day only to get a reply that more info is required whilst nothing is solved. We will give you assistance at once as we are aware of exactly how precious time can be in the dynamic online realm. The 60-minute response guarantee applies to any billing or technical question that you may have with regard to our
Linux shared web hosting packages.
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One-Hour Response Guarantee in Semi-dedicated Hosting
Our help desk support staff representatives are available all the time and they will answer any trouble ticket that you post from your web hosting Control Panel within maximum 60 minutes. The response time is guaranteed irrespective of whether you have a generic query in regards to your
semi-dedicated server or you experience a certain complication and for most issues you will not have to wait even that long. Irrespective of what the nature of the issue is or what time it is, we will be there to assist you, as we are available 24-7 to address any billing, technical or general issue. If you contact us about anything that’s within our capability, we’ll sort it out before we respond to you, which means that you will not have to wait around for hours or days while the problem remains. In case there is something that you have to do on your end, we’ll give you the required details – what workable solutions to try out, what steps to take, etc.