Phone Support
Find out what web hosting providers mean when they say "phone support".
There are plenty of shared web hosting providers available, still many of them are resellers that have limited resources, especially when it comes to support. One way to distinguish them is the option to reach the company by phone. The level of support that you'll have through this particular way of communication varies depending on the supplier - a few of them provide professional phone support, others offer common and customer support only because some matters are more time-consuming and it is easier to be resolved through a support ticket, particularly when the situation needs to be escalated. However, it is good to know that you could always get in touch with your website hosting supplier since there are a lot of small-scale problems that can be taken care of efficiently and in a timely manner with a call, not mentioning that you'll be able to get additional information regarding the services even before you become a customer.
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Phone Support in Shared Web Hosting
If you decide to employ one of our
Linux shared web hosting packages, you can talk with our customer support team over the telephone for 14 hrs per day. We will help you select the ideal plan for your sites since we believe that it is better to discuss such issues with a live person. In case you already have an account, we can help you with any sales/billing questions as well as general issues, even with some tech troubles which don't involve too much time or escalation to a system administrator because it is more convenient to open a support ticket for time-consuming issues in order to have all the correspondence in one place. We have telephone numbers in the US, the UK and Australia, so you will be able to call the one you prefer and talk to one of our representatives.
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Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be sure that there is always someone to help you if you have any questions about the
semi-dedicated server packages that we offer. Whether you want to find out more about our plans, you have some billing issue or some general issue, you can call us. Although some more technical problems may need a support ticket so as to give some time to our tech support crew to investigate, we are able to help you with a number of tech questions on the phone as well, saving you time and efforts. Since we have data centers on three continents - in the USA, the UK and Australia, we have local phone lines in these countries as well. If you're in another country, we also have an international number where you're able to get in touch with us.