24/7 Customer Support
Discover more about what ‘customer support’ implies in the hosting world and about the different support types.
The presence of the customer and tech support that a shared web hosting company provides will tell you a lot for the services they supply as well. When you're allowed to use just email messages and tickets, you have most likely found some reseller not the actual hosting supplier. When this is the case, you will probably have to wait for several days so as to get an issue resolved as the reseller may not be checking their communication regularly or they may have to get in touch with the actual hosting company for additional help. If the supplier can provide several options for communication with quick response time available anytime, they are most likely the top provider, not only a reseller. Therefore you will reap the benefits of timely assistance and top-notch support because they will have direct access to the servers where your account is. No matter what the trouble - sales or technical, it's always much better to get in touch with your hosting company right away using your favourite way of communication.
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24/7 Customer Support in Shared Web Hosting
We acknowledge the importance of receiving assistance right away, that's why our
shared web hosting services feature 24/7 support as well as various options for communication. In case you do not have an account yet, you can call us or use our live chat and consult with a live agent, in order to find out about our services or check if our servers meet the system requirements for your websites. In this way, you'll never end up ordering a service that you can't use effectively. If you already have your account with us, you can also open a support ticket in your Hepsia hosting Control Panel in case the issue is entirely technical or it requires more investigation. In contrast to the vast majority of suppliers out there today, we respond to all the tickets within an hour, so you will not have to wait for an entire day. Our support services are accessible twenty-four-seven, even during public holidays.
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24/7 Customer Support in Semi-dedicated Hosting
We're aware how essential it is to get prompt support, particularly if your web site is not working efficiently for some reason. All our
Linux semi-dedicated hosting packages come with 24/7 customer and tech support, thus if something comes up, you will be able to use a number of methods to contact us - telephone line with multiple local numbers around the globe, live chat, email messages and support tickets. The first two choices are for pre-sales, billing and general issues, so that in case you don't have an account yet, for example, you're able to receive extra info for our services, or we can assist you with simpler technical matters. The other two options are for strictly technical issues or anything that's more time-consuming considering that it's more convenient to follow the dialogue between you and our tech support crew. The warranted max response time for them is just an hour, the actual one - 15-20 min, therefore you won't have to wait for a whole day in order to receive assistance like you may need to do with various other service providers.
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24/7 Customer Support in VPS Hosting
Every single
virtual private server plan that we provide includes 24/7 customer and technical support, therefore in case you encounter any trouble with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you'll be able to get in touch with us at any moment, even holidays and weekends. For your convenience, we provide different ways of communication - phone support with a couple of local numbers around the world, live chat, email messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech problems because it is much easier to monitor what's going on. The maximum warranted response time for all of the email messages and tickets is one hour, yet it rarely takes that long to receive assistance. In case you obtain the Managed Services upgrade that we supply, our admins can also support you with any third-party software difficulties.
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24/7 Customer Support in Dedicated Web Hosting
If you get a
dedicated server through our company, you'll be able to contact us anytime using a number of channels and the max time that you will need to wait for a reply is up to one hour, which means that you can forget about waiting an entire day. Our customer and tech support service is online 24/7 no matter if it is a holiday or a weekend and we can support you with anything relevant to the applications which are pre-installed on the server. To contact us about a technical issue, you're able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an email. If you have any common questions or you would like to learn more about our web hosting solutions before you order, you may also take advantage of our live chat or you can call one of the local phone numbers that we have in several countries around the globe. When you're looking for help with third-party software that you cannot set up or run efficiently, you're able to add the Managed Services upgrade to your plan and our system administrators will assist you.