Tech Support Channels

  • 1 hour ticket response time
  • A One–Hour Support Ticket Response Time Guarantee

  • We provide a 60 min response warranty for any ticket or email that you send to our help desk team. We’ll rapidly reply to all common enquiries and forward the case to our server admins in case any further assistance is required. If you order our Admin Services package, we will complete any of the included server management services at a time that has been agreed upon preliminary.

  • Top quality support service
  • A Top–Notch Customer Support Service

  • Our client support staff will be available to you round–the–clock should you require assistance while working with the Web Hosting Control Panel or with any of the applications that we have pre–installed for your convenience on the dedicated server. What is more if you require assistance tackling all the standard administration tasks on your dedicated server, you can examine the Admin Services package, which includes backup disk storage space, weekly Operating System updates, installation and problem troubleshooting procedures, server monitoring and restarting services, etc.

  • Intuitive help center
  • An Intuitive Help Area

  • Our Web Hosting Control Panel is installed by default for every Linux dedicated servers hosting package. Among its features is a rather time and effort–saving integrated knowledgebase that will guide you step by step on all the actions that you can carry out. Most educational articles in addition video versions which show all the operations that you can carry out in a highly illustrative manner. You can find the help articles and the video tutorials in the top right corner of each section of the hosting Web Hosting Control Panel.